Consultant Customer Information Needed In IBTC Bank Nigeria

IBTC Bank Nigeria is recruiting to fill the position of Consultant Customer Information.

Job ID: 6518
Location: Nigeria – Lagos
Employment Type Full Time - Permanent

Job Title: Consultant Customer Information

Duties

• Customer service
• Create a service-orientated environment in the banking hall.
• Greet customers on arrival and direct to their appropriate point of service.
• Ensure that customers waiting for assistance are attended to promptly.
• Conduct regular capacity management and time-keeping exercises in the following areas: queuing for tellers and enquiries and customer waiting area for customer consultants.
• Ensure that regular demonstrations are held to explain the usage of electronic banking and other remote channels.
• Be alert to any irate or unhappy customers and intervene promptly.
• Ensure that the correct and current merchandising is displayed.
• Destroy or file obsolete merchandising.
• Ensure that the correct message is displayed on the digital electric walkman.
• Ensure that all writing slopes contain adequate stationery and pens.
• Assist customers with cheque deposits when necessary.
• Ensure that “Duty of Care” requirements are adhered to.

Maintenance of professional image

• Ensure that the interlocking doors to the branch and the bullet-proof glass on the teller and enquiry counters are clean/clear of palm prints and fingerprints.
• Ensure that no hand-written signs or notices are attached to the bullet-proof glass.
• Ensure that no irrelevant items or date stamp impressions are attached or impressed to the bullet-proof glass.
• Ensure that adequate rubbish bins are in the banking hall and that they are kept clean and emptied regularly during the day.
• Ensure that the queue stanchion poles are properly aligned and in good repair.
• Ensure that there is adequate lighting in the banking hall and any globes or fittings not working or damaged are replaced.
• Advise the Head, Service Support of any damaged, broken or malfunctioning equipment e.g. interlocking doors and air-conditioning.

Reactive selling

• Identify cross-selling and migration opportunities and sell products/services actively.
• Participate in tactical sales/ marketing activities as required.

Required Skills

• Ability to communicate clearly verbally and in writing to branch staff and customers.
• Ability to convey information clearly.
• Confident.
• Results-orientated, strongly motivated to achieve, adheres to deadlines.
• Customer service-orientated.
• Team player – approachable, receptive.
• Self-motivated and energetic.
• Required Competencies
• Experience and Qualification

Qualification & Experience

• A good first degree in any relevant field.
• A minimum of 2 – 3 Years Banking operations experience.

Method of Application
Interested and qualified candidates should apply by visiting the link below
Click here to apply online