Search This Blog

Search for more Jobs

Custom Search

Wednesday, February 23, 2011

Consultant Customer Information Needed In IBTC Bank Nigeria

IBTC Bank Nigeria is recruiting to fill the position of Consultant Customer Information.

Job ID:
6518
Location: Nigeria – Lagos
Employment Type Full Time - Permanent

Job Title: Consultant Customer Information

Duties
  • Customer service
  • Create a service-orientated environment in the banking hall.
  • Greet customers on arrival and direct to their appropriate point of service.
  • Ensure that customers waiting for assistance are attended to promptly.
  • Conduct regular capacity management and time-keeping exercises in the following areas: queuing for tellers and enquiries and customer waiting area for customer consultants.
  • Ensure that regular demonstrations are held to explain the usage of electronic banking and other remote channels.
  • Be alert to any irate or unhappy customers and intervene promptly.
  • Ensure that the correct and current merchandising is displayed.
  • Destroy or file obsolete merchandising.
  • Ensure that the correct message is displayed on the digital electric walkman.
  • Ensure that all writing slopes contain adequate stationery and pens.
  • Assist customers with cheque deposits when necessary.
  • Ensure that “Duty of Care” requirements are adhered to.
Maintenance of professional image
  • Ensure that the interlocking doors to the branch and the bullet-proof glass on the teller and enquiry counters are clean/clear of palm prints and fingerprints.
  • Ensure that no hand-written signs or notices are attached to the bullet-proof glass.
  • Ensure that no irrelevant items or date stamp impressions are attached or impressed to the bullet-proof glass.
  • Ensure that adequate rubbish bins are in the banking hall and that they are kept clean and emptied regularly during the day.
  • Ensure that the queue stanchion poles are properly aligned and in good repair.
  • Ensure that there is adequate lighting in the banking hall and any globes or fittings not working or damaged are replaced.
  • Advise the Head, Service Support of any damaged, broken or malfunctioning equipment e.g. interlocking doors and air-conditioning.
Reactive selling
  • Identify cross-selling and migration opportunities and sell products/services actively.
  • Participate in tactical sales/ marketing activities as required.
Required Skills
  • Ability to communicate clearly verbally and in writing to branch staff and customers.
  • Ability to convey information clearly.
  • Confident.
  • Results-orientated, strongly motivated to achieve, adheres to deadlines.
  • Customer service-orientated.
  • Team player – approachable, receptive.
  • Self-motivated and energetic.
  • Required Competencies
  • Experience and Qualification
Qualification & Experience
  • A good first degree in any relevant field.
  • A minimum of 2 – 3 Years Banking operations experience.
Method of Application
Interested and qualified candidates should apply by visiting the link below
Click here to apply online

No comments:

Post a Comment

Subscribe

Enter your email address:

Delivered by FeedBurner